Westland Seed, Inc. has a need for a quality sales associate with product knowledge and experience in outdoor activities, such as: fishing, camping, hunting, and/or firearms. This position of Outdoorsman Sales Associate is full or part time depending on the demands of the business. Prefer weekend availability and flexibility for the demands of the business. Pay is to be determined upon experience. Although previous experience is preferred, Westland Seed is willing to train.

Main Job Tasks and Responsibilities

  • Deal directly with customers either by telephone or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • General hunting, fishing, and/or camping knowledge
  • General ranching, farming, and/or garden knowledge
  • Knowledge of relevant computer applications
  • Preferred archery and/or firearm experience

Key Competencies

  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative and self-motivation
  • Stress tolerance